Onboarding
Help a merchant set up payments
Guide the owner through payment and settlement checks without taking over their account.
Open payout and settlement settings
Payment setup lets the business receive and settle supported customer payments. The legal owner must provide the requested information because it belongs to them and their business.
In Ordafy Business, go to Settings → Payouts & settlements. Ask the owner to follow the on-screen setup and complete each requested step themselves.
Follow what the merchant sees
Ordafy may use Stripe Connect or Paystack depending on the merchant's market. Requirements and review times can differ.
Read the exact message on the merchant's screen before you advise them. If payments are not yet available in that market, say so clearly and continue with the profile, catalogue, and daily workflow.
Check common blockers
Most delays happen because information is missing, unclear, or does not match official records. Ask the owner to correct the exact item requested.
- The legal name or registration details do not match
- Identity documents are unclear or expired
- Owner or business representative details are incomplete
- Bank details are incorrect or still under review
- The payment service has asked for more information