Manage orders and bookings

Order status tells the team and customer what is really happening. Staff should update it only when the matching work has been done.

In Ordafy Business, open Tools, then Orders. Choose an order, check its payment and fulfilment details, and move it through the available steps as it is accepted, prepared, ready, collected, or dispatched.

Accurate bookings protect staff time and keep availability useful. In Ordafy Business, open Tools, then Bookings, or use Calendar for the schedule view.

Before changing a booking, confirm the customer, time, service, payment state, and assigned staff or room. Record completion, cancellation, or no-show honestly.

Refund options depend on the payment, staff access, and merchant policy. Open the order or booking and review the full details before taking action.

Remind merchants that Ordafy’s platform fee is usually kept on a customer refund. Refunds come from the merchant’s available balance — if funds aren’t ready yet, they can track progress in Financials → Refunds.

If a refund remains unresolved or the payment status does not make sense, contact Support. Never ask the customer for their full card details.